Terms and Conditions

Making a payment

Thank you for using Cobra Cleaning. Payment can be made by bank transfer, cash or cheque.

BACS details

Account number: 75003636
Sort code: 40-38-04
Domestic customers: please use your surname as the payment reference.

Payment methods

1. BACS (bank transfer) on the day your chosen services are completed.
2. Cash or cheque on the day your chosen services are completed.

Booking terms

By making a booking with Cobra Cleaning and using our services, you agree to the terms below.

Cancellations

We request that you contact us within 48 hours of your booking if you would like to cancel or rearrange. If we have requested a deposit, it will be non-refundable if you have not contacted us within 48 hours of your booking. The Cobra Cleaning team will always wait up to a reasonable half an hour after the pre-arranged time for you to arrive on site, before leaving. After this, if we have taken a deposit, your deposit will not be refunded. If no deposit has been taken, an invoice will be generated for our minimum charge to cover time lost.

Payment timing

Domestic customers

We do expect payment on the day our services are completed, unless otherwise agreed in writing between both parties. In the event of late payment, invoices unpaid will incur a surcharge of £50, notified in writing. The client has within seven (7) days from the date of the written notification to pay £50 plus the original invoice amount. If payment is not received within the seven (7) days we automatically instruct our debt collection agency to recover the full invoice amount plus surcharge fee. The debt collection agency will include their own fees of which we are not responsible.

Commercial customers

For all our commercial cleaning services, we do expect payment within seven (7) days from the date of the invoice, unless otherwise agreed in writing between both parties. In the event of late payment, invoices unpaid will incur a surcharge of £50, notified in writing. The client has within seven (7) days from the date of the written notification to pay £50 plus the original invoice amount. If payment is not received within the seven (7) days we automatically instruct our debt collection agency to recover the full invoice amount plus surcharge fee. The debt collection agency will include their own fees of which we are not responsible.

These are the booking and payment terms previously published by Cobra Cleaning. Please contact us if you have a question before booking.

Parking and access

Cobra Cleaning requires a designated parking space for the duration of a clean. Many customers provide a designated space or visitor permit. If this is not possible, an additional charge may apply.

We need to park as close to the property or building as possible to carry equipment and materials. Works may be cancelled if parking arrangements have not been made before arrival. We will not park on privately owned land or in private car parks without explicit permission to use a designated space.